Moogo

Troubleshooting

Troubleshooting
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What should I do if the device sprays abnormally?

If one of the nozzles is spraying abnormally, replace it with a clean new one. If several or all of the nozzles are misting abnormally, check the tubing for blockage or pressure leaks leading to abnormal spraying. For additional reference, visit xxxx to watch installation videos for tubing and connective components.

What should I do if the device makes loud noises when it operates?

1. Check if the cushion pad on the backplate of the device has been installed.
2. Check if your device is installed securely, and screws are fastened properly.
3. Check if the end of water pipe in solution tank 01 is an even surface, resulting in the suction pipe and the water pipe being sucked into the cut angle at the pipe's end.
4. Check if the floating ball for indicating water levels has been blocked by the water pipe and is stuck. If so, remove the pipe from the vicinity of floating ball manually.

When the control panel doesn't work:

1. Wipe the control panel dry if there is water on it, which will prevent it from working normally.
2. Restart the device.

When tank 01 keeps adding water and it starts to leak out:

Check if the floating ball in tank 01 is stuck or clogging the tank.

When the device's internet connection is unstable or the Wi-Fi signal is weak:

1. Ensure that the device antenna is correctly installed:
   a. Install vertically upwards;
   b. Ensure there are no metal obstructions around the antenna.
   c. Place the antenna as close as possible to the connected Wi-Fi hotspot.
2. Connect directly to the wireless router; do not connect to the hotspot of outdoor smart devices.
3. Ensure that the connected Wi-Fi can access the Internet.

What should I do if I cannot find the names of Wi-Fi connections during device pairing?

1. Restart the app and enter the Wi-Fi selection interface again.
2. Check if you have authorized Wi-Fi connection for your Moogo app. If not, enable authorization first from your mobile phone settings.
3. Check if your phone has turned on and enabled Wi-Fi connection.
4. The device can only connect to 2.4 GHz WI-FI. 5Ghz. WI-FI name will not be listed during device pairing.
5. If the problem persists, please contact Moogo customer service via the email: hello@moogo.com.

What should I do if device pairing takes too long or fails?

If pairing takes usually long or fails, we recommend taking the following steps:
1. Ensure power is turned on.
2. Check and make sure your router is working normally.
3. Make sure you are using the correct Wi-Fi password.
4. Make sure the router, device and your mobile phone are within a distance of 200 inches from each other.
5. If the problem persists, restore factory settings and try again.
6. If the problem persists after restoring factory settings, please contact us for assistance via our customer service email: hello@moogo.com.
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